:root{--bg-main: #0b0f19;--bg-sidebar: #111827;--bg-card: rgba(31, 41, 55, .6);--bg-active: #1f2937;--border-color: rgba(255, 255, 255, .08);--text-main: #f3f4f6;--text-muted: #9ca3af;--text-inverse: #111827;--primary: #6366f1;--primary-hover: #4f46e5;--whatsapp: #10b981;--whatsapp-hover: #059669;--warning: #f59e0b;--warning-light: rgba(245, 158, 11, .15);--danger: #ef4444;--danger-light: rgba(239, 68, 68, .15);--info: #06b6d4;--info-light: rgba(6, 182, 212, .15);--font-main: "Inter", system-ui, sans-serif;--font-display: "Outfit", sans-serif;--transition-smooth: all .3s cubic-bezier(.4, 0, .2, 1);--blur-glass: blur(12px)}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-main);background-color:var(--bg-main);color:var(--text-main);overflow:hidden;height:100vh;width:100vw;-webkit-font-smoothing:antialiased}button,input,textarea,select{font-family:inherit;color:inherit}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#ffffff40}.app-container{display:flex;height:100vh;width:100vw;background:radial-gradient(circle at top right,rgba(99,102,241,.08),transparent 40%),radial-gradient(circle at bottom left,rgba(6,182,212,.05),transparent 40%)}.nav-sidebar{width:70px;background-color:var(--bg-sidebar);border-right:1px solid var(--border-color);display:flex;flex-direction:column;align-items:center;padding:20px 0;justify-content:space-between}.nav-logo{font-family:var(--font-display);font-weight:700;font-size:1.5rem;color:var(--primary);margin-bottom:30px;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,var(--primary),var(--info));-webkit-background-clip:text;-webkit-text-fill-color:transparent}.nav-menu{display:flex;flex-direction:column;gap:20px;flex-grow:1}.nav-item{width:48px;height:48px;border-radius:12px;display:flex;align-items:center;justify-content:center;cursor:pointer;color:var(--text-muted);transition:var(--transition-smooth);border:none;background:transparent}.nav-item:hover,.nav-item.active{color:var(--text-main);background-color:var(--bg-active)}.nav-item.active{color:var(--primary);border:1px solid rgba(99,102,241,.2);box-shadow:0 4px 12px #6366f11a}.chats-sidebar{width:320px;background-color:var(--bg-sidebar);border-right:1px solid var(--border-color);display:flex;flex-direction:column}.chats-header{padding:20px;border-bottom:1px solid var(--border-color)}.chats-title{font-family:var(--font-display);font-size:1.25rem;font-weight:600;margin-bottom:15px}.search-container{position:relative;width:100%}.search-input{width:100%;padding:10px 15px 10px 40px;background-color:var(--bg-active);border:1px solid var(--border-color);border-radius:10px;outline:none;font-size:.875rem;transition:var(--transition-smooth)}.search-input:focus{border-color:var(--primary);box-shadow:0 0 0 2px #6366f133}.search-icon{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--text-muted)}.inbox-tabs{display:flex;padding:10px 15px;gap:5px;border-bottom:1px solid var(--border-color)}.inbox-tab{flex:1;padding:8px 4px;font-size:.75rem;font-weight:500;border-radius:8px;border:none;background:transparent;color:var(--text-muted);cursor:pointer;transition:var(--transition-smooth);text-align:center}.inbox-tab:hover{color:var(--text-main);background-color:#ffffff08}.inbox-tab.active{color:var(--primary);background-color:#6366f11a;font-weight:600}.chats-list{flex-grow:1;overflow-y:auto;padding:10px;display:flex;flex-direction:column;gap:5px}.chat-card{display:flex;padding:12px;border-radius:10px;cursor:pointer;transition:var(--transition-smooth);border:1px solid transparent;gap:12px}.chat-card:hover{background-color:#ffffff08}.chat-card.active{background-color:var(--bg-active);border-color:var(--border-color)}.avatar-container{position:relative}.chat-avatar{width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#374151,#1f2937);display:flex;align-items:center;justify-content:center;font-weight:600;color:var(--text-main);border:1px solid var(--border-color)}.bot-badge-dot{position:absolute;bottom:0;right:0;width:14px;height:14px;background-color:var(--info);border-radius:50%;border:2px solid var(--bg-sidebar);display:flex;align-items:center;justify-content:center;font-size:8px}.chat-card-info{flex-grow:1;min-width:0}.chat-card-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.chat-card-name{font-weight:600;font-size:.9rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-card-time{font-size:.75rem;color:var(--text-muted)}.chat-card-preview{font-size:.8rem;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-card-meta{display:flex;margin-top:6px;gap:4px;flex-wrap:wrap}.agent-badge{font-size:.7rem;padding:2px 6px;border-radius:4px;background-color:#6366f126;color:var(--primary);font-weight:500}.tag-badge{font-size:.7rem;padding:2px 6px;border-radius:4px;color:#fff;font-weight:500}.chat-window{flex-grow:1;background-color:var(--bg-main);display:flex;flex-direction:column;position:relative}.chat-window-header{padding:15px 25px;background-color:var(--bg-sidebar);border-bottom:1px solid var(--border-color);display:flex;align-items:center;justify-content:space-between}.chat-header-user{display:flex;align-items:center;gap:15px}.chat-header-name{font-family:var(--font-display);font-weight:600;font-size:1.05rem}.chat-header-status{font-size:.8rem;color:var(--text-muted)}.chat-header-actions{display:flex;gap:10px;align-items:center}.messages-container{flex-grow:1;padding:25px;overflow-y:auto;display:flex;flex-direction:column;gap:15px;background:radial-gradient(circle at 50% 50%,rgba(31,41,55,.15),transparent 80%)}.message-bubble{max-width:65%;padding:12px 16px;border-radius:16px;line-height:1.5;font-size:.925rem;position:relative;animation:messageAppear .25s ease-out}@keyframes messageAppear{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.message-bubble.incoming{align-self:flex-start;background-color:#1f293780;border:1px solid var(--border-color);border-top-left-radius:4px}.message-bubble.outgoing{align-self:flex-end;background:linear-gradient(135deg,var(--primary),#4f46e5);border-top-right-radius:4px}.message-bubble.internal-note{align-self:center;background-color:var(--warning-light);border:1px dashed var(--warning);color:#fff;border-radius:12px;max-width:80%;font-size:.85rem;text-align:center}.message-bubble.system-event{align-self:center;background-color:#ffffff0d;border:1px solid var(--border-color);color:var(--text-muted);border-radius:20px;padding:6px 16px;font-size:.78rem;text-align:center;max-width:80%}.message-info{display:flex;justify-content:space-between;align-items:center;font-size:.72rem;color:#ffffff8c;margin-top:6px}.incoming .message-info{color:var(--text-muted)}.message-sender{font-weight:600;margin-bottom:2px;font-size:.75rem;color:var(--info)}.media-image{max-width:100%;max-height:250px;border-radius:8px;margin-bottom:6px;cursor:pointer;transition:transform .2s}.media-image:hover{transform:scale(1.02)}.media-audio{width:240px;height:36px;margin-bottom:6px}.media-document{display:flex;align-items:center;gap:10px;background-color:#ffffff0d;padding:10px;border-radius:8px;margin-bottom:6px;border:1px solid var(--border-color)}.media-doc-download{color:var(--primary);text-decoration:none;font-weight:500;font-size:.8rem;display:flex;align-items:center;gap:4px}.chat-input-bar{padding:15px 25px;background-color:var(--bg-sidebar);border-top:1px solid var(--border-color);display:flex;flex-direction:column;gap:10px}.chat-input-actions{display:flex;justify-content:space-between;align-items:center}.chat-input-row{display:flex;align-items:center;gap:10px;position:relative}.text-input{flex-grow:1;background-color:var(--bg-active);border:1px solid var(--border-color);padding:12px 18px;border-radius:12px;outline:none;font-size:.9rem;transition:var(--transition-smooth)}.text-input:focus{border-color:var(--primary);box-shadow:0 0 0 2px #6366f133}.icon-btn{width:42px;height:42px;border-radius:10px;background-color:var(--bg-active);border:1px solid var(--border-color);color:var(--text-muted);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:var(--transition-smooth)}.icon-btn:hover{color:var(--text-main);background-color:#ffffff0d}.icon-btn.primary-btn{background-color:var(--primary);color:#fff;border:none}.icon-btn.primary-btn:hover{background-color:var(--primary-hover)}.icon-btn.recording{background-color:var(--danger-light);border-color:var(--danger);color:var(--danger);animation:pulseRecording 1.5s infinite}@keyframes pulseRecording{0%{transform:scale(1)}50%{transform:scale(1.08)}to{transform:scale(1)}}.toggle-switch-container{display:flex;align-items:center;gap:8px;font-size:.8rem;color:var(--text-muted)}.note-toggle-btn{font-size:.78rem;padding:6px 12px;border-radius:6px;border:1px solid var(--border-color);background:transparent;cursor:pointer;transition:var(--transition-smooth)}.note-toggle-btn.active{background-color:var(--warning-light);border-color:var(--warning);color:var(--warning);font-weight:600}.details-sidebar{width:300px;background-color:var(--bg-sidebar);border-left:1px solid var(--border-color);display:flex;flex-direction:column;padding:25px;overflow-y:auto;gap:25px}.details-title{font-family:var(--font-display);font-size:1.1rem;font-weight:600;border-bottom:1px solid var(--border-color);padding-bottom:10px}.details-section{display:flex;flex-direction:column;gap:10px}.details-label{font-size:.78rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;font-weight:600}.details-select{width:100%;padding:10px;background-color:var(--bg-active);border:1px solid var(--border-color);border-radius:8px;outline:none;font-size:.85rem}.tags-manager-list{display:flex;flex-wrap:wrap;gap:6px;margin-top:5px}.tag-chip{font-size:.75rem;padding:4px 10px;border-radius:20px;color:#fff;display:flex;align-items:center;gap:6px;cursor:pointer}.tag-remove-icon{width:12px;height:12px;border-radius:50%;background-color:#0003;display:flex;align-items:center;justify-content:center;font-size:8px}.add-tag-box{display:flex;gap:6px}.tag-input{flex-grow:1;padding:8px;background-color:var(--bg-active);border:1px solid var(--border-color);border-radius:6px;outline:none;font-size:.8rem}.color-dot-select{display:flex;gap:4px;margin-top:8px}.color-dot{width:16px;height:16px;border-radius:50%;cursor:pointer;border:2px solid transparent}.color-dot.active{border-color:#fff}.bot-settings-card{background-color:#06b6d40d;border:1px solid rgba(6,182,212,.15);border-radius:12px;padding:15px;display:flex;flex-direction:column;gap:12px}.bot-card-header{display:flex;align-items:center;justify-content:space-between}.bot-status-text{font-size:.85rem;font-weight:600;color:var(--info)}.switch-control{position:relative;display:inline-block;width:44px;height:24px}.switch-control input{opacity:0;width:0;height:0}.switch-slider{position:absolute;cursor:pointer;top:0;left:0;right:0;bottom:0;background-color:#374151;transition:.3s;border-radius:24px}.switch-slider:before{position:absolute;content:"";height:18px;width:18px;left:3px;bottom:3px;background-color:#fff;transition:.3s;border-radius:50%}input:checked+.switch-slider{background-color:var(--primary)}input:checked+.switch-slider:before{transform:translate(20px)}.fullscreen-container{display:flex;align-items:center;justify-content:center;height:100vh;width:100vw;background-color:var(--bg-main);padding:20px}.card-panel{background-color:var(--bg-sidebar);border:1px solid var(--border-color);border-radius:20px;padding:40px;width:100%;max-width:480px;display:flex;flex-direction:column;gap:20px;box-shadow:0 20px 40px #0006}.form-group{display:flex;flex-direction:column;gap:8px}.form-label{font-size:.8rem;color:var(--text-muted)}.form-input{width:100%;padding:12px;background-color:var(--bg-active);border:1px solid var(--border-color);border-radius:8px;outline:none;font-size:.9rem}.form-input:focus{border-color:var(--primary)}.submit-btn{width:100%;padding:12px;background-color:var(--primary);border:none;border-radius:8px;font-weight:600;cursor:pointer;transition:var(--transition-smooth)}.submit-btn:hover{background-color:var(--primary-hover)}.qr-container{background-color:#fff;padding:15px;border-radius:12px;display:flex;justify-content:center;align-items:center;margin:15px auto;width:fit-content}.settings-overlay{flex-grow:1;padding:40px;overflow-y:auto;max-width:800px;margin:0 auto;display:flex;flex-direction:column;gap:30px}.setting-row{display:flex;flex-direction:column;gap:12px;background-color:var(--bg-sidebar);border:1px solid var(--border-color);padding:25px;border-radius:16px}.setting-title{font-family:var(--font-display);font-size:1.15rem;font-weight:600}.setting-desc{font-size:.85rem;color:var(--text-muted);margin-top:-6px}.btn{display:inline-flex;align-items:center;justify-content:center;padding:10px 18px;font-size:.825rem;font-weight:600;border-radius:10px;cursor:pointer;transition:var(--transition-smooth);border:1px solid var(--border-color);background-color:#ffffff0a;color:var(--text-main);outline:none;gap:6px}.btn:hover{background-color:#ffffff14;border-color:#ffffff26;color:#fff}.btn-primary{background:linear-gradient(135deg,var(--primary),#4f46e5);color:#fff;border:none;box-shadow:0 4px 12px #6366f133}.btn-primary:hover{background:linear-gradient(135deg,#4f46e5,#4338ca);box-shadow:0 6px 16px #6366f159;transform:translateY(-1px);color:#fff}.btn-primary:active{transform:translateY(0)}.input-control{width:100%;padding:11px 15px;background-color:#ffffff05;border:1px solid var(--border-color);border-radius:10px;outline:none;font-size:.875rem;color:var(--text-main);transition:var(--transition-smooth)}.input-control:focus{border-color:var(--primary);background-color:#ffffff0a;box-shadow:0 0 0 3px #6366f126}